Report
Enhancing Access and Support for Water Customers with Cognitive Disabilities: A Guide for Water Businesses
Yvette Maker, Alex Callahan, Bernadette McSherry, Jeannie Paterson, Lisa Brophy, Anna Arstein-Kerslake
Essential Services Commission | Published : 2020
Abstract
This document is designed to assist water businesses to maximise accessibility and support for customers in a manner that is consistent with best practice in terms of water businesses’ regulatory obligations. It is based on research conducted with people with cognitive disabilities and their representative organisations.